RECENT PUBLICATIONS OF JAMES FITZSIMMONS

 

J. A. Fitzsimmons and Florian Giger, Development and Future of the Airline Industry,” International Journal of Services Technology and Management , submitted.

J. A. Fitzsimmons and M. J. Fitzsimmons, Service Management: Operations, Strategy, and Information Technology, 5th Ed., Irwin/McGraw-Hill, Homewood, IL, 2006.

J.A. Duffy, J.A. Fitzsimmons, N. Jain, “Identifying and Studying “Best Performing” Services: An Application of DEA to Long Term Care,” Benchmarking – An International Journal, accepted.

J.A. Fitzsimmons, E. Anderson, D. Morrice, G.E. Powell, “Managing Service Supply Relationships,” International Journal of Services Technology and Management , Vol. 5, No. 3, 2004, pp. 221-232.

J.A. Fitzsimmons, “Is the Future of Services Self-service?,” Managing Service Quality, Vol. 13, No. 6, 2003, pp. 443-444.

J.A. Fitzsimmons and Jorge Okada, “Evolution of B2C E-Commerce in Japan,” International Journal of Business Performance Management, Vol. 4, No. 2, 2002, pp. 37-59.

J. A. Fitzsimmons and M. J. Fitzsimmons, Editors, New Service Development, Sage Publications, Thousand Oak, CA, 2000.